I paid but PlanSeats still says I am on the free plan. What do I do?

Wait a minute and reload. The upgrade reaches your account a few seconds after checkout, and occasionally up to a minute. If it is still missing after that, email support@planseats.com with the address you paid with and we fix it the same day.

PlanSeats checks for your new plan on its own for a short while after you return from checkout, and a nightly check catches anything that was missed, so the plan always arrives. Writing to us just makes it arrive sooner.

Related questions

• How do I upgrade?
• How do I get a receipt or invoice?

Updated 25 September 2026